ALPHA  AUTOPILOT - TESTIMONIALS 

Alpha Marine Autopilot: Great customer service

I just wanted to let folks know that contrary to some of the old posts on this and other forums, I have had nothing but superb customer support from Chris at Alpha Marine. The autopilot was not working on our boat when we bought it and Chris at Alpha Marine always responded in less than 24 hours to numerous email inquiries about trouble shooting. He correctly diagnosed the problem from our description (and picture), suggesting we send it back. When I finally had time to do so he turned it around quite quickly with phone follow-up to ask how quickly we needed it back (and hence best shipping).

I simply could not be happier with the customer support from them and expect, like all other users, that I will be equally delighted with the performance this summer.   
Thanks, Jay  PSC 37, Kenlanu

Instead of a sales pitch, a simple repair was all that was needed

"After 15 years, my faithful Alpha autopilot finally stopped working. With the hard use it has seen over the years. I know I have gotten more than my moneys worth. I called the factory to see about buying a replacement. Instead of getting a sales pitch, I was given some simple checks to locate the problem. I discovered that a power fuse had corroded and could no longer supply power to the pilot. I replaced the fuse, turned on the power to the pilot sprang to life. I was happy to have my old friend, Alphie, well again."

Dr. John Degenhardt  - Kettenburg 41  "Stephanie"

 

            CONGRATULATIONS TO ALL THESE RACE WINNERS            

Jim Quanci aboard his Cal 40 "Green Buffalo" 

Alpha Marine Systems wishes to recognize Jim Quanci  not only on his FIRST PLACE finish in class but FIRST PLACE OVER ALL the 2012 Single Handed Transpac race. 
Jim was using the Alpha Spectra autopilot on his vintage Cal 40 to achieve this outstanding performance.

Jim using his two Alpha Spectra autopilots, when asked why do you have two, responded "I can be accused of overinvesting, but I donít want to hand steer for more than a few hours during the race or during the delivery home". http://singlehandedtranspac.com/entries/jim-quanci/

Bill Stange  aboard his Olson 30  "Intense" sets new Transpac record

"In 1988 I sailed in the Single-handed Transpac from San Francisco to Hanalei Bay, Hawaii. In the process, I used an Alpha Marine Systems 3000. I arrived in Hanalei Bay in just 11 1/2 days and set a new record by almost a day and a half."

Mark Schrader aboard Valiant 40 "Resourceful" a record setting solo-circumnavigation

"When the Valiant 40 cutter "Resourceful" returned to Seattle after completing a record setting solo-circumnavigation of the world. The Alpha 3000 performed flawlessly and required less than five minutes maintenance during the 27,300 mile voyage. Thank you for creating this wonderful piece of equipment. 

Phil MacFarlane aboard  his Ericson 35 Mk II  "Sail a Vie"Transpac" First over all

To the good people at Alpha Marine Systems.

I am writing to tell you how pleased I am with the Alpha 3000 pilot I purchased from you. I competed in the 2004 Single Handed Trans Pac and not only won my division but won first place over all. The Alpha 3000 was the only auto pilot on board and I did not hand steer once I was out the Golden Gate until after I had crossed the finish line.

The Alpha did a great job, 24 hours a day. I was able to carry a chute for days at a time and in an old Ericson 35Mk II, thatís saying something.

Then the Alpha drove all the way home. I am doing the race again this year 06 and look forward to more trouble free operation and low power consumption.

Thanks for a truly great product.

 

Jonathan Livingston First pace finish in the Pacific Cup race

Alpha Marine Systems continues to recognize Jonathan Livingston on his FIRST PLACE finish in the grueling 2100 mile San Francisco to Hawaii Pacific Cup race.

Jonathan using his Alpha Spectra autopilot updated with our brand new solid state gyro said " the pilot steered like it was on rails."

 

Anna Stockel First place finish in the single handed Pacific Cup race.

Alpha systems continues to recognize  Anna Stockel on her FIRST PLACE  finish in the Single handed Pacific Cup race.

Anna, using a brand new Alpha Spectra autopilot finished in First place in a race where many simply gave up and went home. Her win continues the long series of wining boats using Alpha Pilots in this most difficult race.

 

Norton Smith aboard "American Express" for his record setting win in the Mini Transat.

Norton set a new Atlantic crossing record in his Wile designed "American Express"  in the Mini Transat". This 21' mono hull is the smallest vessel Alpha has ever outfitted. Mr. Smith credits the Alpha pilots' quick response and low power consumption as critical  elements to his success in setting a new record in this race. 

Hal Roth  - Valiant 40  "American Flag"BOC "round-the-world"

My Alpha autopilot steered American Flag more than 80% of the time during my 27,597 Round The World Race." The Alpha autopilot was excellent in light following winds and the Alpha was also good in heavy weather and steered my untra light boat on the day I logged 240 miles under three reefs and a small headsail. 

Just past Cape Horn I got into a very severe gale and nasty tidal overfalls, again the Alpha pilot saw me through that terrible day. Not only were its operation and dependability flawless, but the power demands were minimal.

 My time from Newport, Rhode Island to Cape Town, South Africa, Australia & past New Zealand and around Cape Horn to Brazil was 171 days. I averaged 161 miles per day. I was unsponsored and finished fourth in my class. There was no deterioration in the pilot; it was as good at the conclusion of the race as at the beginning."

 I stand in awe of the performance of the Alpha autopilot.

Dan Byrne "Fantasy"

I am happy to report to you that your Alpha Marine Systems autopilot performed flawlessly for the entire BOC around the world race. I am in awe of your device. It functioned continously for thousands of miles without faltering, with barely discernable power drain and sufficient muscle to handle Fantasy in gales of 60 knots gusting to 70.

 

From the Mailbag

Paul Array  aboard the S/V  "Emerald Lady' 

"34,776 miles in 4 years without a hitch....not even the slightest of problems, in every weather known to man. I say....BRAVO...you have constructed an autopilot that actually works. This is my first letter to a manufacturer. In all my years as a Captain, I have never seen this kind of quality. You need to be congratulated. Thank you."

Ronald Canizares aboard his Wauquiez Pretorian 35

"Again let me reiterate that the Alpha 3000, mine is named "Dr. A", is one of the greatest inventions in the history of civilization! I have sailed 10,000 miles with it through placid waters and gales, virtually all single handing, and it has always done a wonderful job for me."

Eddie DeJesus aboard his Allied 39 " Ten after Seven"

Dear Chris,

Last fall I purchased your Spectra model pilot for my Allied 39. I have just completed a 2,500 mile cruise that included both inland waterways and offshore sailing. I could not be happier with it. The only time we steered was when we wanted to, either for sheer fun and excitement or when docking and the like.

It consistently handled the boat in heavy, medium and light air. Take for example, our passage from Marsh Harbor, in the Abacos to Beaufort, NC. We turned ANYTIME ( our name for the autopilot )on as we left Man of War cut and turned it off inside Taylor Creek, Beaufort. In the intervening ninety hours we did not touch the wheel. Conditions varied from close reaching in 22 to 25 knots, jenny only, to running in 5 to 8 knots, cruising spinnaker only and everything in between. It even steered the Alligator Pungo Canal. Twenty miles of straight and narrow, maybe 100 foot wide, sheer monotony. True, every couple of miles we had to "click" the one degree in whichever direction was needed, but I can live with that. Especially when other cruisers talked about their pilots being for "offshore" only, because they could not be trusted beyond that.

I was equally pleased with the minimal power consumption. Although we do not have refrigeration, the Windbugger kept up with all our needs. In the entire eight month cruise I never once ran the engine solely to charge batteries, but that's another story.

You probably don't remember, but as I was late in making a final decision between Alpha and another brand, installation time was tight. I was calling you folks for advice almost every day and was beginning to feel I was making a pest of myself. I expressed this to you in one of my calls and you said " that's what we're here for," I really felt then that I had made the right choice. Now I'm positive.

Stan Honey  Cal 40 

"We used your SPECTRA autopilot on a Cal 40 in the recent West Marine Pacific Cup race from San Francisco to Hawaii and were delighted with its performance. The pilot was able to steer with the spinnaker up, in any condition that we found during the race. The average current drain was about 1.5 amp. My compliments on an excellent product!

Francis Stokes Valient 40

The Alpha autopilot is far and away the best made, if you evaluate performance, strength, and reliability against current drain. 

Leo Birkby  - Deerfoot 62 S/V  "Locura" 

"We sailed around the world! I was so worried that I purchased spare circuit boards, of which we never used. I can only say that dependable equipment like yours made our dream come true." 

Ron Elkind - Valiant 40  "Voyager" 

" I had sailed my Valiant 40 VOYAGER for the last 18 years with your 4000 unit and now I find that the 3000 operates smoother and quieter than the older unit. Hopefully, I get another 18 years of flawless operation with this autopilot as I did with the last." 

Charlie Roskosz  - Express 37 "Surg III"  

" I really appreciate the cooperation you have given me. Great service! Great product!"

 

John DeCarion   aboard S/V "Packadreams"  

" Thanks for the quick repair. My nephew and brother-in-law got to have their Bahama cruise. Great service and still the best pilot out there."

Alvin Robertson   

"Thrilled with my Model 3000 autopilot. I was with a sailing group recently when three competitors pilots died! I love to talk about my experiences with the Alpha pilot."

R. L. Mulready  aboard the S/V  "Leading Edge"

The autopilot is installed on our "Leading Edge" and its performance is remarkable. After leaving Atlantic Yacht Basin we had a wild reach across Albemarle Sound. The pilot steered all the way and we were moving at 7.5-8.0 knots on a very confused sea. I am even more impressed with its ability in the land cuts, with its great accuracy and the high resolution. An occasional punch of the course set is all that it requires."

Dr. John Degenhardt  - Kettenburg 41  "Stephanie"

"After 15 years, my faithful Alpha autopilot finally stopped working. With the hard use it has seen over the years. I know I have gotten more than my moneys worth. I called the factory to see about buying a replacement. Instead of getting a sales pitch, I was given some simple checks to locate the problem. I discovered that a power fuse had corroded and could no longer supply power to the pilot. I replaced the fuse, turned on the power to the pilot sprang to life. I was happy to have my old friend, Alphie, well again."

Alpha Marine Autopilot: Great customer service

I just wanted to let folks know that contrary to some of the old posts on this and other forums, I have had nothing but superb customer support from Chris at Alpha Marine. The autopilot was not working on our boat when we bought it and Chris at Alpha Marine always responded in less than 24 hours to numerous email inquiries about trouble shooting. He correctly diagnosed the problem from our description (and picture), suggesting we send it back. When I finally had time to do so he turned it around quite quickly with phone follow-up to ask how quickly we needed it back (and hence best shipping).

I simply could not be happier with the customer support from them and expect, like all other users, that I will be equally delighted with the performance this summer.

Thanks, Jay  PSC 37, Kenlanu

 

We invite our pilot owners to share your experiences. To send your thoughts and comments please use our link comments@alphamarinesystems.com

 

 

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